INTRODUCING

VIDEO CONSULTATION

FASTEST AND EASIEST WAY TO CONSULT A DOCTOR

FROM THE COMFORT OF YOUR HOME

We are delighted and very proud to present to you the latest version of our Video Consultation. Using cutting edge technologies, it allows you to speak to and consult with our healthcare professionals in real-time.

Doctor2U has built up a long list of reputable Specialists and GPs on its platform over the years. Users may review each of the Doctors’ credentials in great detail as well as their corresponding consultation prices before selecting their desired Doctor.

Furthermore, our new “Favourite” button allows users to save their preferred Doctors onto their Favourite list for future purposes. We now also provide for appointment bookings, so users may schedule with their chosen Doctor a desired date and time for the Video Consultation.

Our Doctors are also able to electronically send your prescription (Rx) to our partner, Lovy Pharmacy and have your medication delivered right to your doorstep. But if our Doctors recommend you to see a physician in person, you can easily request a Doctor to your doorstep using Doctor2U’s House Call feature.

Our Doctors are also able to electronically send your prescription (Rx) to our partner, Lovy Pharmacy and have your medication delivered right to your doorstep. But if our Doctors recommend you to see a physician in person, you can easily request a Doctor to your doorstep using Doctor2U’s House Call feature.

Gone are the days of long waits at clinics and hospitals as you can be connected to a Doctor within seconds, all from the comfort and privacy of your home.

HOW DOES IT WORK?

1

Select ‘VIDEO CONSULTATION’ on the home screen

2

Key in personal details (Patient’s name, age & condition)

3

Choose your desired healthcare professional

4

Click “Consult Now” for immediate consultation; OR

5

Click “Book Appointment” to schedule a consultation at a future time and date

6

Choose payment option and key in payment details

7

All set and you will be connected to a Doctor instantly!

FAQ - VIDEO CONSULTATION

Doctor2U Video Consultations allow our Medical Doctors to provide focused care – without you having to leave your home. With video call, they can look, listen, examine and engage with you to diagnose your issues and provide an effective treatment plan. They can also issues prescriptions when medication is required.

Doctors use two main skills to diagnose most common medical conditions: looking and listening. Through Doctor2U Video Consultation, each provider will determine if a focused or more comprehensive medical history needs to be performed. Our Doctors will also perform a remote physical examination to ensure that your visit achieves the same level of quality as an in-person visit. Many of the most common illnesses cases can actually be treated by Video Visit, but our Doctors may recommend that you see a Medical Doctor in person if he or she feels that is in your best interest. In these cases, you can request a Doctor to your doorstep using Doctor2U’s House Call feature. If a prescription is needed, our Doctor can provide the prescription to our pharmacy partner Lovy Pharmacy, and have your medication delivered right to your doorstep.

Video consultation allows the doctor to examine your symptoms and ask any questions without you ever having to leave your home. It also reduces waiting time to see a doctor, and eliminates the possibility of getting sick from other patients in the waiting room.

Video consultations with our Doctors are available 24/7.

We have a large team of well qualified Doctors who have experiences in various specialties. Doctors wishing to join the Doctor2U network must be fully registered with the Malaysian Medical Council (MMC) and must have at least 3 years’ prior experience.

This video consultation is available only nationwide. However, we are extending our services in Singapore and Philippines in the near future. The prices have not been confirmed as yet.

During the last minute of your 15-minute consultation, you will receive a pop-up asking if you would like to extend the consultation. If you accept, the consultation will be extended for another 15 minutes.

Yes. Our latest version of the Video Consultation allows you to make appointment bookings. You may now schedule an appointment with your chosen Doctor at your desired time and date.

Most of the diagnosis is reached through good and thorough history. If an examination is needed, a doctor could be called to the house through Doctor2U house call or a referral letter could be made available to the patient.

Currently, according to the laws of Malaysia, medical certificates can only be issued by doctors via a physical consultation.

The doctor can relieve other family members’ concerns and provide consultation for the duration of the session.

At Doctor2U, we take our patients’ confidentiality very seriously. All data that goes through our system is encrypted at rest and in transit, as we use Microsoft Azure system to run our entire ecosystem.

The doctor that attended you will issue an e-prescription to our pharmacy partner – Lovy Pharmacy. Once your prescription is approved, you will be able to see all the details of your medication and you may easily pay the transaction via online banking, credit-debit card or Paypal. You will expect your medication soon !